Help & FAQ

To place an order: 1) Browse restaurants and select your items, 2) Add items to cart, 3) Review your cart and proceed to checkout, 4) Enter delivery address and payment details, 5) Confirm your order. You'll receive a confirmation and can track your order in real-time.

Delivery times typically range from 30-60 minutes depending on restaurant preparation time, distance, and traffic conditions. You can track your order status in real-time through the app.

Yes, you can cancel your order within a few minutes of placing it, before the restaurant starts preparation. Go to "My Orders", select the order, and tap "Cancel Order". Once preparation begins, cancellation may not be possible.

If your order is incorrect or missing items, please contact our support team immediately through the app. We'll work with the restaurant to resolve the issue and may offer a refund or replacement.

We accept credit/debit cards (Visa, Mastercard), mobile money (MTN, Vodafone, AirtelTigo), and other digital payment methods. All payments are processed securely through encrypted payment gateways.

Refunds are issued for cancelled orders, missing items, or quality issues. Refunds are processed to your original payment method within 5-10 business days. For mobile money, refunds may be faster.

Yes, we use industry-standard encryption and work with PCI-DSS compliant payment processors. We never store your complete card details on our servers.

Crown Coins are our rewards points that you earn on every purchase. You can redeem these coins for discounts on future orders. 1 Crown Coin = GHS 0.01 value.

You earn Crown Coins by: 1) Making purchases (earn 5% back in coins), 2) Referring friends, 3) Completing your profile, 4) Special promotions and events. Check the Crown Coins section in your profile for current earning opportunities.

During checkout, you can choose to apply your Crown Coins balance to get a discount on your order. The discount will be automatically calculated and applied to your total.

Crown Coins expire after 12 months of inactivity. Make a purchase or earn new coins to keep your balance active.

Download the Crown Bites app, tap "Sign Up", enter your details (name, phone, password), verify your phone number with the OTP code, and you're ready to order!

On the login screen, tap "Forgot Password", enter your registered phone number, and we'll send you a verification code to reset your password.

Go to your Profile, tap on "Delivery Addresses", and you can add, edit, or delete addresses. You can also add a new address during checkout.

Go to Settings > Account > Delete Account. Please note that this action is permanent and will delete all your data, order history, and Crown Coins balance.

Crown Store is our grocery and general merchandise marketplace where you can order household items, groceries, electronics, and more for delivery.

Crown Farm connects you directly with local farmers to order fresh produce, vegetables, fruits, and farm products delivered to your doorstep.

Yes! Your Crown Bites account works across all our platforms - Crown Bites (food), Crown Store (shopping), and Crown Farm (fresh produce). One login for everything!

We currently deliver to major cities in Ghana including Accra, Tema, Kumasi, and surrounding areas. Enter your delivery address in the app to check if we deliver to your location.

Delivery fees vary based on distance and order value. Some restaurants offer free delivery for orders above a certain amount. The delivery fee will be clearly shown before you complete your order.

If you own a restaurant and want to partner with Crown Bites, please contact our business team at partners@crownbites.com or visit the "Become a Partner" section in the app.

You can contact us through: 1) In-app chat support, 2) Email: support@crownbites.com, 3) Phone: Available in the app. Our support team is available 7 days a week.