Acceptable Use Policy

1. Purpose & Who This Covers

This Acceptable Use Policy (“AUP”) sets the rules for using Crown Bites platforms and tools. It applies to restaurants, Crown Store vendors, Crown Farm partners, and any related vendor or partner accounts that list products, receive orders, or manage operations through Crown Bites.

By creating or using a vendor account, you agree to follow this AUP, our Terms of Service, and applicable Ghanaian law. Violations may result in warnings, suspension, or permanent removal from the platform.

2. Account & Identity

You must:

• Provide accurate business and contact information and keep it up to date
• Submit a valid government-issued ID when requested (Ghana Card, passport, voter’s ID, or driver’s licence) and ensure images are clear and match the account holder or authorised representative
• Not share login credentials or allow unauthorised people to operate your account
• Not create fake, duplicate, or misleading accounts to evade fees, reviews, or enforcement
• Notify Crown Bites promptly if you suspect unauthorised access to your account

3. Menu & Product Listings

Listings must be honest and safe for customers. You must:

• Use accurate photos of the actual food or products you sell (no misleading stock images that misrepresent the item)
• Show correct pricing, portions, availability, and any required fees or deposits
• Disclose allergens, ingredients, and preparation notes where relevant
• Not list counterfeit, stolen, expired, adulterated, or illegal goods
• Not sell age-restricted or regulated items unless you are legally permitted and comply with all rules
• Keep menus and inventory updated so customers are not sold unavailable items

4. Orders & Fulfilment

When you receive orders through Crown Bites, you agree to:

• Accept or reject orders in good faith and within a reasonable time
• Prepare food and products with proper hygiene and food-safety practices
• Not place fake orders, self-orders to manipulate rankings, or cancel without a valid reason as a pattern of abuse
• Package orders securely and hand them over for pickup or delivery as instructed
• Communicate promptly with customers and support when there is a delay, shortage, or issue

5. Payments, Commissions & Refunds

You must not:

• Attempt to divert payments outside the platform to avoid commissions or tracking
• Abuse refunds, chargebacks, promo codes, or Crown Coins in a fraudulent way
• Misreport order values, tips, or fulfilment status
• Withhold amounts owed to Crown Bites or customers after a valid refund or dispute decision

Settlements, commissions, and payouts remain subject to your vendor agreement and Crown Bites payment policies.

6. Marketing, Ads, Reviews & Messaging

• Promotions and ads must be truthful and not deceptive
• Do not post fake reviews, incentivise false ratings, or harass reviewers
• Do not spam customers via SMS, in-app messages, calls, or email
• Use messaging and SMS tools only for legitimate order, service, or consented marketing purposes
• Do not impersonate Crown Bites staff or other businesses

7. Prohibited Content & Activities

The following are strictly prohibited on Crown Bites:

• Fraud, identity theft, money laundering, or any financial crime
• Harassment, threats, hate speech, discrimination, or abuse of customers, riders, or staff
• Uploading malware, attempting to breach systems, or scraping the platform without permission
• Circumventing security, rate limits, ID verification, or account restrictions
• Content that is illegal, sexually exploitative, or otherwise harmful
• Any activity that endangers public health or safety

8. Data Protection & Customer Privacy

Customer names, phone numbers, addresses, and order details are provided solely to fulfil orders and provide related service. You must:

• Use personal data only for order fulfilment and customer service
• Not sell, share, or use customer data for unrelated marketing without lawful consent
• Protect access to devices and accounts that store customer information
• Report suspected data breaches involving Crown Bites customer data without delay

9. Enforcement

Crown Bites may investigate suspected violations and take action that includes warnings, temporary suspension, permanent removal of listings or accounts, withholding of payouts where legally appropriate, and reporting to law enforcement or regulators.

We may request additional documents (including government ID) to verify your identity or business. Failure to cooperate may result in restricted access to features such as adding meals or receiving new orders.

10. Changes to This Policy & Contact

We may update this AUP from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of Crown Bites after an update means you accept the revised policy.

Questions about this policy, or reports of abuse, can be sent to the contacts below. For general terms governing use of the service, see our Terms of Service.