Privacy Policy

1. Introduction

Welcome to Crown Bites ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery application and services.

By using Crown Bites, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register and use Crown Bites, we may collect the following personal information:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile picture, preferences, dietary restrictions
• Delivery Information: Delivery addresses, location data, contact details
• Payment Information: Credit/debit card details, mobile money information, billing address
• Order History: Details of your orders, favorite restaurants, and food preferences

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features accessed, time spent on app
• Location Data: GPS location, IP address for delivery and service optimization
• Cookies and Tracking: Session data, preferences, and analytics information

2.3 Information from Third Parties

• Social media profile information (if you choose to sign in via social media)
• Payment processor information for transaction completion
• Restaurant partner information related to your orders

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: Process and deliver your food orders
• Account Management: Create and manage your account
• Payment Processing: Process payments and prevent fraud
• Communication: Send order updates, notifications, and customer support
• Personalization: Customize your experience and provide recommendations
• Marketing: Send promotional offers and updates (with your consent)
• Analytics: Improve our services and understand user behavior
• Legal Compliance: Comply with legal obligations and enforce our terms
• Safety and Security: Protect against fraud and ensure platform security

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Restaurant Partners: To fulfill your orders
• Delivery Partners: To deliver your orders to your location
• Payment Processors: To process your payments securely
• Technology Providers: For hosting, analytics, and app functionality

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage of passwords using advanced hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable
• Location Services: Disable location tracking in your device settings

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Order history: Retained for 7 years for accounting and legal purposes
• Payment information: Retained as required by financial regulations
• Marketing data: Retained until you opt-out or request deletion

After the retention period, we will securely delete or anonymize your information.

8. Children's Privacy

Crown Bites is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for app functionality
• Analytics Cookies: Help us understand how you use our app
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements

You can manage cookie preferences through your browser or device settings.

10. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our app and website
• Sending you an email notification
• Displaying an in-app notification

Your continued use of Crown Bites after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Contract Performance: Processing necessary to fulfill our services
• Consent: You have given explicit consent for specific purposes
• Legitimate Interests: Processing necessary for our legitimate business interests
• Legal Obligations: Processing required to comply with legal requirements